Privacy Policy

To provide a safe, luxurious, and personalized woodland retreat experience for your dog, we must collect specific information upon booking and registration.

• Personal Data: First and last name, email address, physical address, and phone numbers.
• Pet Profiles: Breed, age, medical history, vaccination records, behavioral notes, and dietary restrictions.
• Payment Information: Transaction details securely processed by our payment gateways (we do not store full credit card numbers on our servers).
• Facility Logs: Arrival and departure timestamps, suite preferences, and notes from our care team regarding your dog's stay.

The data we collect is utilized exclusively to maintain the high standard of care and safety expected at Maple Paws Retreat. Specifically, we use your information to:

• Fulfill luxury boarding reservations and manage daily care schedules.
• Communicate important updates regarding your pet's well-being, reservation confirmations, and invoice details.
• Administer necessary medications safely, adhering to the medical history provided.
• Customize walk programs, playtime interactions, and suite temperature control based on individual pet needs.

Maple Paws Retreat maintains a strict policy against selling or renting your personal data to third-party marketers. Information is only shared when operationally necessary or legally required:

• Veterinary Partners: In the event of a medical emergency during your pet's stay, we may share medical history with authorized veterinary professionals in Kelowna.
• Service Providers: Trusted third-party software used for our booking system and payment processing, all of which comply with standard data protection protocols.

Security Measures

We implement organizational and technical security measures to protect your data from unauthorized access. Physical records containing sensitive pet or owner data are kept in locked administrative offices, and digital systems employ encrypted access controls.

Under Canadian privacy laws, you possess the right to request access to the personal information we hold about you. You may also request corrections to inaccurate data, or ask for the deletion of your account and related information, provided there are no outstanding reservations or legal requirements for us to retain those records.

To update your pet's vaccination records or change your contact preferences, you can speak directly with our team during drop-off or contact our front desk.